topic Re: Cannot log in to my account in Get Support

Cannot log in to my account

patters — Thu, 10 Oct 2024 21:37:36 GMT

When I fill in my log in details it gives me two choices. To resume activation or go to log in. When I go to log in I get the same two choices. ( its in a loop) If I choose resume activation I keep getting error XXX message. It's stuck in a loop. I have tried on three different computes and my iPhone with the same result. My phone is already activated. Please help

Re: Cannot log in to my account

hTideGnow — Thu, 10 Oct 2024 21:55:39 GMT

HI @patters

that usually means the system cannot find the My Account from the login email. You will need support agent to help. Please submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot log in to my account

BKNS27 — Thu, 10 Oct 2024 21:55:57 GMT

@patters

Best to contact a CS_Agent to help you login to your account.

Click on Chat and type in Submit a Ticket or Contact Agent or pm them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot log in to my account

Handy1 — Thu, 10 Oct 2024 21:56:24 GMT

@patters you need support , here’s link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437