topic Re: Change Plan after expiration in Get Support

Change Plan after expiration

ANswabit — Tue, 04 Jan 2022 21:14:25 GMT

@Moderator_Team

I need help from a moderator to apply changes to my account.

Account Status: Plan Expired.

I changed my plan from 90-day to 30-day.

Thank you.

Re: Change Plan after expiration

matbasm — Mon, 07 May 2018 20:29:59 GMT

@ANswabit, you are correct that you need moderator help to change your plan when your account has expired/been suspended. You can contact moderators via private message.

Click here to send the moderators team a private message. Moderators' hours of operation are M-F 9AM-9PM(EST) & S/S 9AM-7:30PM(EST)
Information regarding the moderators team can be found by following this link.

Re: Change Plan after expiration

Anonymous — Mon, 07 May 2018 21:46:34 GMT

you need send a private message Click here

In your message put it, please include .
- your account number , if you have it , or email address .
- your phone number and 4 digit PIN .
- your name .
- Detailed explanation of specific
- them can help you a lot nice team service

Good Luck

Re: Change Plan after expiration

ANswabit — Mon, 07 May 2018 22:03:17 GMT

Thank you very much!

Re: Change Plan after expiration

sara_f1 — Tue, 17 Jul 2018 20:23:59 GMT

@CS_Agent I also need to apply changes after expiration of my plan. I want to change to the $10 50 text and 50 call. I have the funds in my account, but can't change now. Please help.

Re: Change Plan after expiration

NDesai — Tue, 17 Jul 2018 20:26:49 GMT

@sara_f1 wrote:
@CS_AgentI also need to apply changes after expiration of my plan. I want to change to the $10 50 text and 50 call. I have the funds in my account, but can't change now. Please help.

Send a private message to the Moderator_Team and they will get in touch with you shortly.

Re: Change Plan after expiration

sara_f1 — Tue, 17 Jul 2018 20:43:24 GMT

@Moderator_Team I sent a private message, but still no response. How long does this usually take? Is there anything ele I should include in the private message to hurry this along?

Re: Change Plan after expiration

srlawren — Wed, 18 Jul 2018 03:09:17 GMT

@sara_f1 wrote:
@Moderator_Team I sent a private message, but still no response. How long does this usually take? Is there anything ele I should include in the private message to hurry this along?

@sara_f1 please see the following information, as it answers your questions:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

How to view and reply to your private messages