topic Re: no service yet in Get Support

no service yet

Gabriella52 — Thu, 10 Oct 2024 13:14:39 GMT

I finished the registration last night and still no service yet.

Please help me

Re: no service yet

Handy1 — Thu, 10 Oct 2024 13:20:51 GMT

@Gabriella52 Did you use the app to activate not website? You need the app . If you did use the app try and reboot the phone once

Re: no service yet

Gabriella52 — Thu, 10 Oct 2024 18:16:47 GMT

Yes I did say yes right away

Re: no service yet

hTideGnow — Thu, 10 Oct 2024 18:29:50 GMT

@Gabriella52 wrote:
Yes I did say yes right away

HI @Gabriella52

Then that is not a porting problem. Since you have no service, it is an account/sim setup problem. Have you message support agent yet?

If so, please check the community inbox for their reply

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: no service yet

Gabriella52 — Thu, 10 Oct 2024 18:22:43 GMT

yes I did. Now we find that the second sim card has my husband phone number. It is a mixed up between the 2 accounts

Re: no service yet

Handy1 — Thu, 10 Oct 2024 18:43:52 GMT

@Gabriella52 You 2 can swap SIM cards , then log into the accounts and change name and email for each one to match that to the corresponding sim tap pencil next to your name on profile page and change name . Then in profile page manage ever safe change the email to reflect properly be easiest way to work around that

Re: no service yet

Gabriella52 — Thu, 10 Oct 2024 19:00:23 GMT

Hi again , how do I get into my account, I do not have the account number to check if one of the sim card is there.

My husband found his account and my sim card and my phone number is there, now I have to check mine.

Please help

Re: no service yet

hTideGnow — Thu, 10 Oct 2024 19:02:34 GMT

hi @Gabriella52

you need support to help. you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

but again, the 2 sim cards, are they working? if so, just swap them

PM does not care about name on the account