topic Re: cant get into my in Get Support

Not Receiving a text message

JaninaVB — Thu, 10 Oct 2024 18:26:47 GMT

Hello.

I am trying to sign into my account on a pc. It sends me a code to my email and then wants a second verification from the phone itself. The code never comes through. I also tries to call *611 and it asks for a code that I never did set up. How do I get by this?

Re: cant get into my

JaninaVB — Thu, 10 Oct 2024 18:24:31 GMT

I got a code sent to my email, it then wants another verification to send to the phone number, and it never comes in. I tried to phone and it asks for a code that I never set up. How do I get into contact with support to get into my account?

Re: cant get into my

hTideGnow — Thu, 10 Oct 2024 18:33:38 GMT

HI @JaninaVB

if you can get code sent by email, then login first. After you login , go to Profile page and click Manage EverSafe ID and you can update the phone number there

If you cannot login My Account at all, then contact support agent by direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437