topic Invoice date in Get Support

Invoice date

Diana23232322 — Thu, 10 Oct 2024 20:44:43 GMT

I have an issue on the app where invoices/receipts I pull all have the same date (ex. I download my receipt from September but it has Oct 10th date(the day I download).

can someone please fix this issue.

Re: Invoice date

hTideGnow — Thu, 10 Oct 2024 17:41:57 GMT

HI @Diana23232322

one thing, PM cycle is 30 days and the renewal date will change. So, Oct 10 (today) is not the renewal date for the current cycle?

if you have trouble with the billing date, check and see if support agent can help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Invoice date

hTideGnow — Thu, 10 Oct 2024 17:45:12 GMT

HI @Diana23232322

the date what was wrong you were talking about was just the file name

Open it and you will see the correct date on the top right. This was my invoice from March, as you see, the date was correct