topic Re: Voicemail deleted by PM in Get Support

Voicemail deleted by PM

flipper26 — Thu, 10 Oct 2024 16:41:30 GMT

Yesterday I received a call but didn't pick up. I didn't access my voice mail but I did see a written message beside the carrier and instead just read the message. When I went to re-read the message today it was gone. I called in to my voicemail and there is no message. Is there any way to recover this? Why would it be automatically deleted?

Re: Voicemail deleted by PM

hTideGnow — Thu, 10 Oct 2024 16:44:36 GMT

HI @flipper26

PM keeps the voicemail for 10 days and for 10 messages, it shouldn't delete the message that soon

are you iPhone user? maybe you got Live Voicemail?

but if it was PM message, if it was deleted, no way to get it back, sorry

Re: Voicemail deleted by PM

Neil11 — Thu, 10 Oct 2024 17:24:28 GMT

You will need to contact customer service agent to fix your issue. Either via the following link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Voicemail deleted by PM

Phil_Adelphus — Thu, 10 Oct 2024 17:35:17 GMT

@flipper26 It sounds like you have an iPhone with Live Voicemail. If the message was left on Live Voicemail there will not be a voicemail message in PM carrier voicemail. To find your message again open the Phone app and tap on the voicemail symbol bottom right of the screen. Unless you deleted the message it should still be there. If you want to only use carrier voicemail you can disable Live Voicemail in the iPhone settings. I personally prefer it since I don't need to log in to PM voicemail to retrieve messages, and can also answer the call while the caller is leaving the message.