topic Re: US roaming not working in Get Support

US roaming not working

NourChe — Thu, 10 Oct 2024 13:26:49 GMT

I have purchased the US roamig bundle, it is showing on my subscription

but I can't connect to Network in the US

Tried restarting and airplane mode on/off without success

Re: US roaming not working

Handy1 — Thu, 10 Oct 2024 13:28:45 GMT

@NourChe Make sure you have data roaming turned on in phone settings , and set phone to 4G/LTE not 5G and make sure your connected to T mobile /AT&T or Verizon and test again

Re: US roaming not working

softech — Thu, 10 Oct 2024 13:29:04 GMT

@NourChe

Critical part to US roaming depends on T-Mobile/AT&T/Verizon coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T/Verizon, change the Network Connection from Automatic to Manual and select and test each of the three and see which one you can connect and work best

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter. Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Re: US roaming not working

NourChe — Thu, 10 Oct 2024 13:33:24 GMT

My phone is showing LTE/3G/2G

No options for 4G

Re: US roaming not working

softech — Thu, 10 Oct 2024 13:35:15 GMT

@NourChe

LTE = 4G

and try different network, select manually

Re: US roaming not working

NourChe — Thu, 10 Oct 2024 13:36:29 GMT

I don't have the 4G option

My phone is showing LTE/3G/2G option only

Thanks!

Re: US roaming not working

hTideGnow — Thu, 10 Oct 2024 13:57:58 GMT

HI @NourChe

LTE is 4G. So, you can use that option

and what network you are connected to now? did you try to manually connect to all networks? T-Mobile and AT&T and Verizon?