topic Re: Calls keep dropping in Get Support

Calls keep dropping

Jackhopkins — Thu, 10 Oct 2024 03:45:13 GMT

I've been a Public Mobile customer since December 2023.

My calls keep dropping after 15 or so minutes of being on the phone. It’s like cujimotos issue here: https://productioncommunity.publicmobile.ca/t5/Get-Support/Dropped-Call/m-p/1182077#M819490

I can't find any clear reason on why this is happening, it doesn't seem to matter where I am (indoors, outdoors, etc).

If this can't be fixed, I will be forced to cancel my plan and go elsewhere-- I need to have reliable calls.

Re: Calls keep dropping

HollowKnight — Thu, 10 Oct 2024 02:14:48 GMT

@hairbag1 had an answer to this problem in the issue you linked: “ 3G instead of 5G or LTE...it cleans up the call...but gotta remember to switch back to LTE when done the call !!”

Re: Calls keep dropping

hTideGnow — Thu, 10 Oct 2024 02:18:04 GMT

hi @Jackhopkins

what phone do you have? try Reset All networks and see if it works better

try putting the network mode to 3G and see if it helps

last, ask support agent to refresh your account, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Calls keep dropping

DennyCrane — Thu, 10 Oct 2024 04:40:41 GMT

I can't believe this is still happening after all this time. It happens to my mom often when I'm talking to her. She says it randomly happens throughout the day.