topic Re: Someone using my phone number double charges in Get Support

Someone using my phone number double charges

ritamacmillan — Thu, 10 Oct 2024 01:42:09 GMT

I have two very serious concerns. 1. Sept 6 2024 I was charged $16.95. 2. Sept 8 2024 I was charged $16.95 October 8 2024 I was charged $16.95. The extra charge was not applied to October's bill. When I went on my history it shows only one charge for September. I was not able to use the texting from Sept 23, 2024.

2. My texting was cut off again on Sept 23 2024. My access was started up again from this third payment yesterday, I sent one text and now I have almost zero mg left. How do I find out who is using my number? How do I get this extra payment TAKEN OFF my credit card as it was not put towards October's bill as I was originally told it would be?

Re: Someone using my phone number double charges

Neil11 — Thu, 10 Oct 2024 01:46:04 GMT

You will need to contact customer service agent to fix your issue. Either via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Someone using my phone number double charges

Handy1 — Thu, 10 Oct 2024 01:49:58 GMT

@ritamacmillan

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Someone using my phone number double charges

hTideGnow — Thu, 10 Oct 2024 01:50:52 GMT

HI @ritamacmillan

you have no family member using your credit card?

first check with support and see what they found

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437