topic Re: Generic Error when trying to access My Account in Get Support

Generic Error when trying to access My Account

Jonavin — Tue, 04 Jan 2022 21:14:21 GMT

Anyone else getting an unhelpful "Generic Error" when you try to log into My Account right now?

Re: Generic Error when trying to access My Account

prasprime — Thu, 03 Nov 2016 04:25:35 GMT

Atleast, I don't get that error. My account have different error. You have exceded max password tries. You account is locked for 1 Hour. 😞

Re: Generic Error when trying to access My Account

jheili99 — Thu, 03 Nov 2016 04:38:37 GMT

hi..

sorry but these "generic" erros is something PM is fighting for since the time before time... don't ask why it hasn't been resolved, as this question was asked a gazillion times....also getting explainations as to why this is happening is kinda not getting you anywhere....

only thing you can do is:

1. wait a day and see if the error goes away

2. clear your browser cache a try again

3. use a different browser

if still there: contact one of the 3 moderators via private message....

cheers

Re: Generic Error when trying to access My Account

mimmo — Thu, 03 Nov 2016 04:49:50 GMT

Others have tried changing from english to french, or try incognito mode (that worked for me once).

Re: Generic Error when trying to access My Account

Mary_M — Thu, 03 Nov 2016 14:13:00 GMT

Hey @Jonavin

Did you future date a plan to take effect on your next renewal?

There are many reasons why you may be getting a generic error, but if you'd like for me to take a look, simply private message me your phone number!

Cheers,

Mary

Re: Generic Error when trying to access My Account

Jonavin — Thu, 03 Nov 2016 22:55:13 GMT

Already tried cache clearing and waiting a day.

admin PMed.

Re: Generic Error when trying to access My Account

thomask — Fri, 04 Nov 2016 00:26:16 GMT

I'm also getting it.

It says to try to log out and log back in, done that, no change.

Re: Generic Error when trying to access My Account

Jonavin — Fri, 04 Nov 2016 03:33:17 GMT

Seems to be working now, but slower to login than normal.

Re: Generic Error when trying to access My Account

theodog — Fri, 11 Nov 2016 17:19:46 GMT

I'm also getting a generic error.

I've waited over 24 hours and have tried different browsers and devices.