topic Re: How to get ahold of a customer service representative? in Get Support

How to get ahold of a customer service representative?

Janejaws — Fri, 20 Sep 2024 22:29:21 GMT

How to get ahold of a customer service representative?

Re: How to get ahold of a customer service representative?

hairbag1 — Fri, 20 Sep 2024 22:37:30 GMT

@Janejaws

the Community Forum is the place to start the process. Give us some detail on your concern and we can guide you.

Re: How to get ahold of a customer service representative?

hTideGnow — Fri, 20 Sep 2024 23:55:17 GMT

HI @Janejaws

we still don't know what help you are asking for

but if you just want to have customer service rep to contact you and help, please use the proper way to submit ticket

then please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to get ahold of a customer service representative?

RGonzo — Mon, 23 Sep 2024 15:26:48 GMT

How do I update my auto payment credit card?

Re: How to get ahold of a customer service representative?

KOWireless — Wed, 25 Sep 2024 02:10:28 GMT

It's usually best to start a new thread for a new question. But to update your pre payment credit card details you can use the public mobile app. Just find the payment tab at the bottom of the screen and then go to update card information section. Enter your new card information and your postal code. Accept the terms and service and click save.

That will be the card used for your next payment

Re: How to get ahold of a customer service representative?

MartPmobile — Fri, 27 Sep 2024 05:00:51 GMT

To update your credit card you need to log into your self serve and select the payment tab there down the bottom will be Manage my card where you can update your credit card info.

Re: How to get ahold of a customer service representative?

computergeek541 — Fri, 27 Sep 2024 05:58:41 GMT

@MartPmobile wrote:
To update your credit card you need to log into your self serve and select the payment tab there down the bottom will be Manage my card where you can update your credit card info.

Please note that the above isn't correct as you've provided instructions and a screenshot for an oudated version of the website that is no longer used.

Re: How to get ahold of a customer service representative?

teeann0517 — Tue, 01 Oct 2024 05:08:51 GMT

There is an online chat service, if you don't have the app I suggest downloading it and there is a support tab, click that and you will find the support chat

Re: How to get ahold of a customer service representative?

computergeek541 — Wed, 09 Oct 2024 21:31:45 GMT

@teeann0517 wrote:
There is an online chat service, if you don't have the app I suggest downloading it and there is a support tab, click that and you will find the support chat

Sorry, but Public Mobile does not have any type of online chat service. The chatbot is automated.

Re: How to get ahold of a customer service representative?

DC71 — Sun, 20 Oct 2024 03:40:51 GMT

We're you able to get ahold of service reo?