topic Re: Roaming Data coverage inconsistent on T-Mobile yet full radio service strength in Get Support

Roaming Data coverage inconsistent on T-Mobile yet full radio service strength

mxz905 — Wed, 09 Oct 2024 20:59:40 GMT

I'm traveling in San Francisco and am seeing very inconsistent data availability. Yet I have full service strength indicated on my phone. I am on an International 4G 50gig plan using an iphone 6. I have data roaming enabled on the phone. I can consistently recieve and make phone calls and txt but emails and any activity on my browser rarely work. sporatically throughout the day I will receive the odd email and it is not until I am connected to a wifi network do I get all emails and can use the browser.

Re: Roaming Data coverage inconsistent on T-Mobile yet full radio service strength

hTideGnow — Wed, 09 Oct 2024 21:00:49 GMT

hi @mxz905

try manually connect to At&T and Verizon and check if any better

make sure network mode is set as 4g or LTE

Re: Roaming Data coverage inconsistent on T-Mobile yet full radio service strength

mxz905 — Wed, 09 Oct 2024 21:06:46 GMT

I have manually set the device to 4G but I am unable to change the carrier. I only have T-mobile as an option

Re: Roaming Data coverage inconsistent on T-Mobile yet full radio service strength

hTideGnow — Wed, 09 Oct 2024 21:08:07 GMT

hi @mxz905 it could be a phone compatibility issue

what phone is that? try reboot it again and see if it any better

Re: Roaming Data coverage inconsistent on T-Mobile yet full radio service strength

Handy1 — Wed, 09 Oct 2024 21:11:02 GMT

It’s iPhone 6

Re: Roaming Data coverage inconsistent on T-Mobile yet full radio service strength

mxz905 — Wed, 09 Oct 2024 21:12:07 GMT

it is an iPhone 6. I have tried restarting multiple times with little to no success. If I make a change for example shut off wifi or complete restart sometimes it will trigger Data to work but so far it works for no more than about 15min. It is an old phone and my peers in the office on T-Mobile plans don't seem to be having issues so unless there is something strange happening on roaming only I am starting to believe this may be phone issue.

Re: Roaming Data coverage inconsistent on T-Mobile yet full radio service strength

Handy1 — Wed, 09 Oct 2024 21:13:00 GMT

@mxz905

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Roaming Data coverage inconsistent on T-Mobile yet full radio service strength

hTideGnow — Wed, 09 Oct 2024 21:13:22 GMT

hi @mxz905 test your sim card on his phone if possible

and maybe it get better connection when you are in different area?

Re: Roaming Data coverage inconsistent on T-Mobile yet full radio service strength

DennyCrane — Wed, 09 Oct 2024 21:27:53 GMT

I'm surprised phone calls work, as that's not a VoLTE device. I wonder if you're picking up a T-Mobile 2G connection when making phone calls.

As for data, try AT&T as suggested. You need to change your network selection from Automatic to Manual and wait for it to list the options. Also have you checked your APN settings?

Re: Roaming Data coverage inconsistent on T-Mobile yet full radio service strength

mxz905 — Thu, 10 Oct 2024 17:01:26 GMT

I was able to fix my networking issue by resetting the network settings. in my iPhone 6 instance these are the steps I went through. go to Settings > General > Reset > Reset Network Settings; this will erase all saved Wi-Fi networks, passwords, cellular settings, and VPN configurations.

There is a bit of an inconvenience that I need to re-enter my wifi networks but my cellular connectivity is now stable