topic No service in Get Support

No service

Bionicsamm — Wed, 09 Oct 2024 18:39:56 GMT

I have no service, at my house where I always have service. I've rebooted my phone twice, removed and inserted my SIM. My account is up to date.

Handy1 — Wed, 09 Oct 2024 18:42:13 GMT

Outage map in your area:

if no outage in your area

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

hTideGnow — Wed, 09 Oct 2024 18:58:22 GMT

did you try in another area?

and check the Telus outage map

last, ask PM agent to check

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Jeffxian — Wed, 09 Oct 2024 19:01:35 GMT

I lost data too. The AI is talking to me when you try to find some solution. I’m sick on it.

cellphoneuser1 — Wed, 09 Oct 2024 19:28:47 GMT

@Jeffxian wrote:
I lost data too. The AI is talking to me when you try to find some solution. I’m sick on it.

The chatbot only gives answers to frequently asked questions. It can't fix your data. The chatbot is also used to open tickets.