topic Re: Report an outage? in Get Support

Report an outage?

Tagracat — Wed, 09 Oct 2024 17:18:23 GMT

Where do we check network status or report an outage? I appear to be offline but I was definitely online and able to make calls about an hour ago. Just wondering if it's localized or a larger issue, but I'm not sure how to check.

Re: Report an outage?

Handy1 — Wed, 09 Oct 2024 17:19:46 GMT

@Tagracat check

Outage map in your area:

https://istheservicedowncanada.com/

and you can report it to support

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Report an outage?

Meow — Wed, 09 Oct 2024 17:20:50 GMT

For service outage check these 2 sites:

https://istheservicedowncanada.com/status/telus/map

TELUS Service Status

I guess only major will be reported there. As for YOU reporting outage try to find any Telus email and let them know. There is No way to report if PM has outage as there is no email nor phone number.

Re: Report an outage?

hTideGnow — Wed, 09 Oct 2024 17:27:33 GMT

hi @Tagracat

the official outage is here

https://www.telus.com/en/on/outages

or you can ask PM to check if any outage in your area by  submit a ticket using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437