topic Re: Activating my account in Get Support

Activating my account

Ramfun — Wed, 09 Oct 2024 15:56:09 GMT

I don’t know about this customer support, but it keeps sending me around and around in circles. I can’t get any help to sign in. It sends me codes and then it says it’s not active. It’s not valid. I don’t know what to do. I can’t access my phone for information for work. It’s just got me baffled

Re: Activating my account

Handy1 — Wed, 09 Oct 2024 15:58:29 GMT

@Ramfun You are using the app to activate ? Not website you need the app and reboot the phone once . If using the app and same situation get support to help fix for you

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activating my account

BKNS27 — Wed, 09 Oct 2024 16:02:51 GMT

@Ramfun

PM is a online service so you need to download the PM app to activate your SIM.

To contact a CS_Agent, click on your avatar top right then to Messages and send to CS_Agent or on Chat and type in Submit a Ticket.

Re: Activating my account

hTideGnow — Wed, 09 Oct 2024 16:15:16 GMT

hi @Ramfun

at what stage you were at when you activated? did you use the app? give us more details what you have done so far with the activation.

or you can message support agent here for further assistance

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activating my account

Ramfun — Wed, 09 Oct 2024 16:32:11 GMT

I am at the point where. U get yr 6 digit code verified my account and it stops me

Re: Activating my account

hTideGnow — Wed, 09 Oct 2024 16:41:01 GMT

@Ramfun wrote:
I am at the point where. U get yr 6 digit code verified my account and it stops me

HI @Ramfun if you have not reached the Step 6 finalize payment yet and got this code request when you login to the app, then message support agent as advised above

but if you already go to Step 6, then the code would have sent to your sim card with the old carrier (if you requested porting). Also, check the PM sim and see if it works