topic Re: phone does not support an e sim in Get Support

phone does not support an e sim

vickiep — Wed, 09 Oct 2024 16:12:18 GMT

I tried to open an account on Sept 28 using an e-sim. Public mobile accepted my payment of 34.50 and then stated that my I phone 8 did not support an e-sim. We purchased a physical sim card from a Telus distributor on the same day and then opened a successful account on Sunday Oct 29. Can you please cancel the e-sim account as i cannot access it and don't want two accounts for the same phone . The telephone number associated with this dead account is 902-303-9976. Thank you for your immediate attention to this matter.

Re: phone does not support an e sim

hTideGnow — Wed, 09 Oct 2024 16:13:28 GMT

HI @vickiep

so you setup another one with physical sim?

for the account to close, please message support agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: phone does not support an e sim

Handy1 — Wed, 09 Oct 2024 16:13:36 GMT

@vickiep

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437