topic Re: SIM Activation Problem in Get Support

SIM Activation Problem

kk2 — Tue, 04 Jan 2022 21:14:17 GMT

I have tried everything my account and plan is all setup but the SIM card is not getting

a signal. It has no number associated with it even though I picked one. I see the last four

digits of my SIM card on my profile. Please Help!

Re: SIM Activation Problem

Jdeboer87 — Mon, 07 May 2018 12:24:46 GMT

Did you put it in a new phone, I had a friend tell me that they had the same issue and it was in the samsung j1, anyways they had inserted the sim in backwards, also check and see if the sim card is damaged, they aren't returnable but usually you can take it back to any store that you got it, and if it is damaged they can exchange it for you. You can also try just typing the sim card numbers all in again on the section for change sim card, sometimes it's a simple case of hitting a wrong number.

Re: SIM Activation Problem

LEGO — Mon, 07 May 2018 14:23:50 GMT

@kk2 wrote:
..It has no number associated with it even though I picked one. ..

Please, check if your new phone number is listed in SelfServe.

Re: SIM Activation Problem

closng — Mon, 07 May 2018 15:08:44 GMT

@kk2 wrote:
I have tried everything my account and plan is all setup but the SIM card is not getting
a signal. It has no number associated with it even though I picked one. I see the last four
digits of my SIM card on my profile. Please Help!

What phone are you using? Is it possible that it is not compatible with Public Mobile's network? A phone restart usually fixes 90% of the issues as well, give that a shot 🙂