topic No Data after U.S. Data Add-on in Get Support

No Data after U.S. Data Add-on

kalpesh7 — Wed, 09 Oct 2024 06:20:24 GMT

Hi,

I redeemed Rewards points for U.S. Data (15 days) two days ago.

I'm in the U.S. now but cannot access the data.

I'm attaching the email confirmation I received below:

BKNS27 — Wed, 09 Oct 2024 08:18:45 GMT

You will need to manually connect to AT&T or T-Mobile Network.

Also enable VoLTE in Voice and Data setting if you are calling.

If that didn’t work. Contact a CS_Agent at:

kalpesh7 — Wed, 09 Oct 2024 08:33:37 GMT

@BKNS27 That still didn't work. I'm already connected to T-Mobile.

Here are the Network settings:

BKNS27 — Wed, 09 Oct 2024 09:01:05 GMT

Try AT&T. I forgot to tell you to reboot your phone by powering off then back on for both network.

kalpesh7 — Thu, 10 Oct 2024 06:50:56 GMT

I've tried all the proposed solutions. However, nothing seems to resolve this issue.