topic Re: Sim card in Get Support

Sim card

AmirSourour — Tue, 08 Oct 2024 21:09:19 GMT

My sim card is getting disconnected every couple of days

Do I need a new sim card

Thanks

Re: Sim card

Handy1 — Tue, 08 Oct 2024 21:11:56 GMT

@AmirSourour Can you test your SIM card in another phone to test it and see if same thing happens . Maybe try somone else SIM card in your phone see what happens . SIM cards are usually free from issues you could also try lightly cleaning the contacts on the SIM card . But can’t hurt to try and change to new SIM card only $4.99 on Amazon

Re: Sim card

AmirSourour — Tue, 08 Oct 2024 21:15:26 GMT

I did.

Same problem. I even bought a new phone

Re: Sim card

AmirSourour — Tue, 08 Oct 2024 21:16:46 GMT

Its the sim card.

After cleaning, it works for couple of weeks.

Does public mobile send a sim card

Re: Sim card

Handy1 — Tue, 08 Oct 2024 21:17:50 GMT

@AmirSourour Then try a new SIM card and sim swap the number in your account profile page like this

SIM SWAPPING profile tabs

This can also be done on the app aswell , if you have any issues ask support to sim swap it for you

send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card

hTideGnow — Tue, 08 Oct 2024 21:18:22 GMT

hi @AmirSourour

faster to buy a new one in person from Telus or Koodo store or buy from Amazon.ca

you can ask PM support for possible reimbursement

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card

Handy1 — Tue, 08 Oct 2024 21:19:32 GMT

Yes public mobile sells SIM cards but you be best to to get from Amazon $4.99 or pick up from Telus / Koodo store . From PM it can take up to 3 weeks to arrive