topic Re: Ive been hacked in Get Support

Ive been hacked

RoryG — Tue, 08 Oct 2024 20:33:04 GMT

I have been hacked, they changed my email and phone number. Must of cancelled my data, I need help!

Re: Ive been hacked

hairbag1 — Tue, 08 Oct 2024 20:36:32 GMT

have you attempted to log in to your Public Mobile account ? Try it and see if you can log in successfully to change your info and payment method.

Re: Ive been hacked

BKNS27 — Tue, 08 Oct 2024 20:37:22 GMT

@RoryG

That is why I use a VPN on my phone.

You will need to contact a CS_Agent through Chat bubble and type in Contact Agent with your credentials.

Re: Ive been hacked

RoryG — Tue, 08 Oct 2024 20:37:52 GMT

i can not log in, they changed email. When i try to use phone number it says its not registered

Re: Ive been hacked

Handy1 — Tue, 08 Oct 2024 20:38:23 GMT

@RoryG

send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ive been hacked

hairbag1 — Tue, 08 Oct 2024 20:38:33 GMT

@RoryG wrote:
i can not log in, they changed email. When i try to use phone number it says its not registered

Use this link to send a message to0 Customer Support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ive been hacked

hTideGnow — Tue, 08 Oct 2024 20:40:00 GMT

hi @RoryG

message support here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@BKNS27 using VPN does not mean it got less chance to be hacked

Re: Ive been hacked

BKNS27 — Tue, 08 Oct 2024 20:41:14 GMT

@hTideGnow

I agree but it is an added wall for them to climb.

Re: Ive been hacked

hTideGnow — Tue, 08 Oct 2024 20:44:07 GMT

hi @BKNS27

nah. VPN just hide your identity from the sites. Yes, for some unsafe sites, maybe it helps

But most data lost is not from situation like that. In fact, if the VPN providers is not a credible Inez they will log all your traffic and could be more harmful