topic Transfering a number from a previous provider in Get Support

Transfering a number from a previous provider

faschmatta — Tue, 08 Oct 2024 20:40:12 GMT

I switched over to your service in early September. I am still being billed by Bell. I contacted them and they say that the numbers have not been ported. They say that you have to process the switch. Meanwhile I am getting charged by both providers. How can this be rectified?

Re: Transfering a number from a previous provider

TheSterlinger — Tue, 08 Oct 2024 15:31:57 GMT

Sounds like you didn't reply to the text to confirm the port.

Use this link to contact Public Mobile for assistance.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html.

If that doesn't work, use the next one below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfering a number from a previous provider

hTideGnow — Tue, 08 Oct 2024 15:32:15 GMT

HI @faschmatta

Did you get a text from Bell, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: Transfering a number from a previous provider

BKNS27 — Tue, 08 Oct 2024 15:34:47 GMT

@faschmatta

Did you reply to the text from Bell with YES to confirm you are porting over to PM with the Bell SIM in your phone?

The Bell SIM should still work so you need to contact a CS_Agent to have Bell send you the confirmation again.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Ir click on the Chat bubble and type in Submit a Ticket or Contact Agent.

Remember to keep the Bell SIM in your phone.

Re: Transfering a number from a previous provider

faschmatta — Tue, 08 Oct 2024 16:03:09 GMT

Thanks for the reply. I checked my records. I never received a text from Bell but I phoned them directly. Phoned them today and they indicated public mobile had to complete the

Re: Transfering a number from a previous provider

faschmatta — Tue, 08 Oct 2024 17:32:59 GMT

Yes an incomplete port was the issue. I had contacted my previous provider directly a month ago and they insinuated that was enough. They told me public mobile would request the changeover but I think that was actually supposed to be through my action on the website, which I did now. It’s completed…Thanks.

Re: Transfering a number from a previous provider

hTideGnow — Tue, 08 Oct 2024 17:36:11 GMT

HI @faschmatta

so, it is all good and you are able to receive incoming calls now?