topic Re: Cannot process payments, have tried everything in Get Support

Cannot process payments, have tried everything

Arktis — Tue, 08 Oct 2024 14:32:35 GMT

hello everyone, I ran out of data a few days ago so i decided to purchase an add-on which is something I have done in the past. However every single time I try to pay for ANYTHING sitewide I get a "sorry, we cannot process this request" message. I have tried everything, different cards, different browsers, different devices, incognito mode, clearing cache, waiting over 10 hours between attempts. I even used points to redeem 1gb of data 24 hours ago and I still have no data... Im getting very fed up at this point, nothing is working.

Re: Cannot process payments, have tried everything

hTideGnow — Tue, 08 Oct 2024 14:37:11 GMT

hi@Arktis

if it is not urgent, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: Cannot process payments, have tried everything

TheSterlinger — Tue, 08 Oct 2024 14:42:12 GMT

Wow, crazy.try this link see if it works. Clear cache first.

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Cannot process payments, have tried everything

BKNS27 — Tue, 08 Oct 2024 17:32:08 GMT

@Arktis

Did you try the PM app on your phone to login and purchase Add-on?

Re: Cannot process payments, have tried everything

Arktis — Wed, 09 Oct 2024 17:55:44 GMT

On my 3rd day now of nothing working, I’ve tried EVERYTHNG. The app, desktop, incognito, waiting 24 hours, you name it, stil can’t use my data add on on make any payments, can’t even change my card, just get the same exact “sorry we cannot process this request” over, and over, and over again. I’m leaving town tomorrow again and I need data, I’m honestly about to just cancel my plan and leave public, I’ve never felt more frustration with a provider before

Re: Cannot process payments, have tried everything

hTideGnow — Wed, 09 Oct 2024 18:07:27 GMT

hi @Arktis

if you need to pay , quickest way is to buy a voucher from Shoppers drug mart and load the voucher uinsg *611 or via My Account