topic Re: Phone not working despite changing to a 5G plan which was suppose to be activated today in Get Support

Phone not working despite changing to a 5G plan which was suppose to be activated today

XavODi — Tue, 08 Oct 2024 14:14:52 GMT

Hi there. Several days ago, I picked to switch a 5G plan which'd be switched into on October 8th and now I'm receiving ~'sorry we cannot complete your call since you don't have an active plan. To make a payment to reactivate your plan, dial *611 from your public mobile phone' messages whensoever I try to call any number. To my knowledge this isn't live chat with a representative but I'm open to trying this and thank you.

Re: Phone not working despite changing to a 5G plan which was suppose to be activated today

hTideGnow — Tue, 08 Oct 2024 14:17:19 GMT

HI @XavODi

sorry, this is no live chat, the chat is Chatbot

so, if you login My Account , it was showing Suspended? is there a button Pay and Resume service to make the payment?

and if you need support, you can submit by Chatbot but you need to follow the steps below to submit a ticket

submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone not working despite changing to a 5G plan which was suppose to be activated today

Sansan — Tue, 08 Oct 2024 14:22:26 GMT

Switching plans does not make your phone not work. Keep in mind though you also need a 5G phone to get full benefits. But, all plans have access to the network regardless.

Did you sign into your account to very if the account is indeed active? Or call *611 as you indicated the message said?

You would click on Manage Subscription to update or make a payment.

If you have done all this and everything is fine, then use the chatbot to create a ticket for someone from Public Mobile to review and advise.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Did you restart your phone?