Subscription will not change

Valerie_Marie — Tue, 08 Oct 2024 13:10:46 GMT

Several months ago, I started the process to change my subscription. From the 40 dollar a month plan, to the 34 dollars a month. Every month, it says that the subscription will change the following month (for example, it told me it would change on Oct 5). Now that October 5 has passed, the subscription now says it will change on November 5. This has been going on for months. How can I get my new subscription to start?

Re: Subscription will not change

hTideGnow — Tue, 08 Oct 2024 13:18:52 GMT

hi@Valerie_Marie

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic Re: Subscription will not change in Get Support

Subscription will not change

Re: Subscription will not change