topic Re: My plan did not renew in Get Support

My plan did not renew

Children40 — Wed, 25 Sep 2024 18:20:42 GMT

This is not the first time my plan didn’t renew and it’s super inconvenient and frustrating!
I need my phone to get back to working ASAP!

Re: My plan did not renew

hTideGnow — Wed, 25 Sep 2024 18:32:13 GMT

hi @Children40

you were not the only one with the Autopay problem in the last 2 days

Try login My Account first, check and see if there is a Pay and Resume service now button? click on it

if the button is not there, go to Payment, Manage Subscription and toggle off Subscribed. Then logout My Account. Wait 5 mins and login again, go back to the same page to toggle on Subscribed and it should renew

Re: My plan did not renew

Children40 — Tue, 08 Oct 2024 06:43:56 GMT

Thanks for the reply, I ended up having to change my plan in order for my phone to get up and running again… normally that would frustrate me even more but actually found the pretty much the same plan but for cheaper!