topic Re: Request for Refund Due to Duplicate Charge in Get Support

Request for Refund Due to Duplicate Charge

Den__ — Tue, 08 Oct 2024 04:44:27 GMT

Two days ago, I transferred from Fido to Public Mobile while registering my SIM card. However, I encountered an error at the second step of the registration process. Upon reviewing my credit card statement, I noticed that the same amount was charged twice. I would like to request that this issue be corrected.

Re: Request for Refund Due to Duplicate Charge

computergeek541 — Tue, 08 Oct 2024 04:52:07 GMT

@Den__ wrote:
Two days ago, I transferred from Fido to Public Mobile while registering my SIM card. However, I encountered an error at the second step of the registration process. Upon reviewing my credit card statement, I noticed that the same amount was charged twice. I would like to request that this issue be corrected.

Posting a message only communicates with other customers. You'll need to use the chatbot to open a ticket and get a customer support agent to look into this. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Request for Refund Due to Duplicate Charge

Den__ — Tue, 08 Oct 2024 05:07:07 GMT

Thank you for informing me that I need to open a ticket.