topic Re: funds in Get Support

funds

lilmary — Tue, 08 Oct 2024 00:06:51 GMT

when will u return the money I paid in July as over payment doesn't credit the account.

I've asked on chat but it's been closed because u expect someone to dit at tge app for a day waiting for an answer back

not practical

when will I recieve my funds

Re: funds

Chalupa_Batman — Tue, 08 Oct 2024 00:07:50 GMT

Hello @lilmary

We are all customers like you here. Nobody from Public Mobile reads this forum. You need to create a ticket.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: funds

lilmary — Tue, 08 Oct 2024 00:09:52 GMT

looking for real humans to engage with. I do not talk to computers well

and the money I'm asking for should not have gone to this point. I shouldn't run after it

and really don't u think I've done that dance more than once to then post it on this. answer yes .

Re: funds

lilmary — Tue, 08 Oct 2024 00:10:32 GMT

look into the funds again and then credit my account.. simple.

Re: funds

Chalupa_Batman — Tue, 08 Oct 2024 00:50:01 GMT

@lilmary wrote:
look into the funds again and then credit my account.. simple.

Once again @lilmary NOBODY from Public Mobile reads these forums. You need to create a ticket via this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

We are ALL customers here like you. We as customers don't have access to your account.

Re: funds

hTideGnow — Tue, 08 Oct 2024 00:50:18 GMT

HI @lilmary

you don't have to talk to computer, you just have to put in the proper ticket and PM support agent (real person) will reply and help

submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: funds

BKNS27 — Tue, 08 Oct 2024 08:36:58 GMT

@lilmary

Please note that all members that was on the Legacy Rewards have been switched to the Points Reward program and everything is converted to points rather than dollar values since May. Also no more $2 credit for being on AutoPay. You will get 5% in Points based on your monthly bill.

So login to your account and check your points in your account. Once you have 15 points…you can redeem for a $15 credit to your next bill.