topic Re: change plan in Get Support

change plan

sauerkraut — Mon, 07 Oct 2024 23:31:04 GMT

We changed our plan to the Canada Us plan for a month while travelling and now can't change it back to the $19 dollar plan. It only gives 4 options on change plan. The others show up under shop plans tab.

Re: change plan

Handy1 — Mon, 07 Oct 2024 23:32:22 GMT

@sauerkraut That’s because it only for new activations, we can only change to the plans that are offered in our accounts

Re: change plan

hTideGnow — Mon, 07 Oct 2024 23:33:56 GMT

hi @sauerkraut yes, many were unable to change it back to $19 after moved up.

I don't think it will work, but you can try ask support agent and explain the situation, maybe they will agree to help

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: change plan

sauerkraut — Mon, 07 Oct 2024 23:57:25 GMT

so if you change plans there is no way to go back to your previous plan? We had changed between the $25 and $15 dollar plans before without any issues. I got nowhere with the Chatbot. Going to try direct message suggestion next.

Re: change plan

hTideGnow — Tue, 08 Oct 2024 00:02:03 GMT

hi @sauerkraut

look like PM has changed a bit, they no longer offer the same plans for everyone. They offer plans based on your current plan

Re: change plan

sauerkraut — Tue, 08 Oct 2024 00:17:09 GMT

Ok well we obviously wouldn't have changed if we knew that. I assume setting up a new account could be a work around if they don't allow the change. That likely would mean losing our number I'd assume.

Re: change plan

Handy1 — Tue, 08 Oct 2024 00:21:49 GMT

@sauerkraut You wouldn’t have to lose your number if you ported it out to new carrier and port it back in on newly created PM account with new email . Little time and effort but doable . But you would lose friend refferals if you have any