topic Re: Just changed plan level, can receive calls but can't make them. in Get Support

Just changed plan level, can receive calls but can't make them.

NaomiNordin — Mon, 07 Oct 2024 23:45:20 GMT

I've been using PM for years now and last night I changed my subscription to a different plan. Since then I can only receive calls (although caller ID is not working anymore), I can send and receive texts and the data is working.

When I try and make an outgoing call I get an automated voice saying: "7B1 your phone is not activated on the network. Please call client care for more information" . So, 2 problems. 1 - Public Mobile doesn't have a client care number. 2 - I can't call it from my phone even if I wanted to.

I've tried multiple reboots no luck.

Re: Just changed plan level, can receive calls but can't make them.

hTideGnow — Mon, 07 Oct 2024 22:34:40 GMT

hi @NaomiNordin

first reboot phone. Then try to make the call by putting a 1 in front of the 10 digits number (or drop the 1 if you already dialing with the 1)

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Just changed plan level, can receive calls but can't make them.

Handy1 — Mon, 07 Oct 2024 22:36:30 GMT

@NaomiNordin First reboot phone if you haven’t already , if still no luck

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437