topic Re: Setting up a second account in Get Support

Setting up a second account

agaskin — Tue, 04 Jan 2022 21:14:12 GMT

Hello Community,

I'm looking to setup another account for my daughter. One questions, should I use my name and date of birth (keep in mind I have an account with PM already).

Re: Setting up a second account

PhoneSeeker — Thu, 03 Nov 2016 02:12:21 GMT

To be honest, it doesn't really matter as Public Mobile is prepaid. The birth date is not a required field and doesn't need to be filled out to sign up. Although, If you are porting in a number I would use the phone number's owner's name to prevent any problems in porting. If you are porting in a phone number that's under your name, I would set up the account in your name, then after everything is done and set up, you can go to "edit profile" in the self serve and change the name and contact info to your daughters name and information.

Re: Setting up a second account

agaskin — Thu, 03 Nov 2016 02:11:59 GMT

Okay thank you. I was more thinking of it being confusing if/when I need support on her account.

Will I still be able to administer the account and recieve support? (sorry for the newb question).

Re: Setting up a second account

PhoneSeeker — Thu, 03 Nov 2016 02:14:41 GMT

I believe that receiving support will be easier if the account is in your name since you will be the one contacting Public Mobile support.

Re: Setting up a second account

Luddite — Thu, 03 Nov 2016 02:21:38 GMT

You must use a different email address for the 2nd account; only 1 phone number per account.

Everything else can be the same.

Re: Setting up a second account

Llyrik — Thu, 03 Nov 2016 02:32:37 GMT

I am going to be in the same position shortly but I agree with the above posters. Using your own name for service and issues will be easier with you as the administrator. But definitely use a different email than the one you set up for your original account.

Re: Setting up a second account

agaskin — Thu, 03 Nov 2016 03:05:43 GMT

Thanks all. So my daughter is all setup with a temporary number.

I was able initiate the port of her number from virgin to PM (recieved a successful port message). But then again it displayed for me when I ported my number in but still needed technical support to work.

I'll check in the morning, hopefully her virgin mobile number is working. If not, I'll tag a Mod to help fix it.

Thank you again for the direction, have a great night.