topic Re: Purchased wrong plan (e-sim, when I needed a sim) in Get Support

Purchased wrong plan (e-sim, when I needed a sim)

Lil_Izzy — Mon, 07 Oct 2024 21:02:44 GMT

Please help! I purchased the wrong plan thinking my phone was e-sim compatible. It is not. I can't seem to proceed with the activation on my phone because it gets stuck at "this phone is not e-sim compatible" and I can't do anything else from there. What to do? Any help would be greatly appreciated. Thank you!

Re: Purchased wrong plan (e-sim, when I needed a sim)

Handy1 — Mon, 07 Oct 2024 21:03:58 GMT

@Lil_Izzy

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Purchased wrong plan (e-sim, when I needed a sim)

Lil_Izzy — Mon, 07 Oct 2024 21:08:49 GMT

Thank you so much, Handy1!!!

Re: Purchased wrong plan (e-sim, when I needed a sim)

BKNS27 — Mon, 07 Oct 2024 21:09:59 GMT

@Lil_Izzy

You will need to purchase a SIM if your phone is not eSIM compatible.

Best to order one from Amazon for $5 or pick one up at a Telus/Koodo/Mobile Klinik store for $10. If you order from PM it may take up to 3 weeks to arrive.

Contact a CS_Agent by the Chat bubble and type in Submit a Ticket or Contact Agent for them to help with correcting the eSIM activation.

Re: Purchased wrong plan (e-sim, when I needed a sim)

Lil_Izzy — Mon, 07 Oct 2024 21:12:00 GMT

Thank you! I have purchased a new sim card now. I will send the sim card # to CS_Agent. Thanks!!