topic Re: Number transfer issue in Get Support

Number transfer issue

Kavidinal — Mon, 07 Oct 2024 02:06:25 GMT

I was setting up my esim when this happened. I was in the activation process and I got a text from my old provider (Freedom Mobile) to transfer my phone number. I responded with ”yes”. But when i went back to the public mobile app, the activation process had reset. When I tried entering my old number, it said that its an invalid number. When i called my old service provider, they said my number had already been transferred to public mobile. Need help because i need to keep the same number.

Re: Number transfer issue

hTideGnow — Sun, 06 Oct 2024 23:04:53 GMT

hi @Kavidinal yes, you don't need to enter the number again as that port was already requested

I think you need support to help to complete the activation and check what was missed

please submit ticket by message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number transfer issue

Kavidinal — Sun, 06 Oct 2024 23:06:16 GMT

Ok sounds good, thanks for your help!

Re: Number transfer issue

BKNS27 — Sun, 06 Oct 2024 23:28:50 GMT

@Kavidinal

Logout of app and log back in.

Remember, your Freedom SIM will continue to work for 45 minutes to 2 hours until porting is completed.

Re: Number transfer issue

Delicatefade — Mon, 07 Oct 2024 20:47:32 GMT

I’m having the same problem. I activated yesterday but phone phone number is in limbo somewhere. I have no idea what to do and I’m very frustrated.

Re: Number transfer issue

hTideGnow — Mon, 07 Oct 2024 20:50:53 GMT

hi @Delicatefade

check with PM porting support team and confirm. I will send you the number to PM Porting support team Please check your community inbox