topic Re: Number port in Get Support

Number port

Ss58 — Mon, 07 Oct 2024 19:57:26 GMT

Hi, I switched to pm from koodo received a text from koodo to port number over, number has not been ported yet, koodo said I am registered with pm now, I would like to talk with someone and find out why my phone isn't working cannot receive texts or calls

Thanks

Re: Number port

hTideGnow — Mon, 07 Oct 2024 19:58:14 GMT

HI @Ss58

can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: Number port

Handy1 — Mon, 07 Oct 2024 19:59:06 GMT

@Ss58 Was your Koodo account pre paid ? Or post paid if post paid I can private message you the porting team number and the can help fix . If pre paid you need agent to transfer for you

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number port

Ss58 — Mon, 07 Oct 2024 20:07:05 GMT

Thank you, where is the number I'm having trouble finding the community inbox

Re: Number port

BKNS27 — Mon, 07 Oct 2024 20:12:37 GMT

@Ss58

Your Koodo SIM will continue to work for about 2 hours until porting is completed. Once you see SOS on your phone, power off your phone and switch to the PM SIM.

If you switched your SIM too early. Check to see if the Koodo SIM is still working. If not, reboot your phone with the PM SIM in your phone.

Re: Number port

hTideGnow — Mon, 07 Oct 2024 20:13:22 GMT

hi @Ss58

here is the link to inbox

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number port

BKNS27 — Mon, 07 Oct 2024 20:13:35 GMT

@Ss58

Just click on your avatar top right then Messages.