topic Re: Cannot Confirm My Identity in Get Support

Cannot Confirm My Identity

SeanHenry — Sat, 19 Oct 2024 23:37:35 GMT

Hello.

I just signed up for Public Mobile. It says on my phone that it's moved over and I can make calls and text. However, when I try to confirm my identity to get full use of account, it says that it will text a 6 digit code to my number but I haven't received it. I try to log a ticket but there is no category that fits that label. Any help would be appreciated as I've tried the community link to the ticket but it leads me nowhere. Beyond frustrated.

Re: Cannot Confirm My Identity

Handy1 — Mon, 07 Oct 2024 18:32:16 GMT

@SeanHenry

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot Confirm My Identity

hTideGnow — Mon, 07 Oct 2024 18:33:35 GMT

hi @SeanHenry

try to reboot the phone once again and check if you can receive text

if same, then message support here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot Confirm My Identity

AK32 — Mon, 07 Oct 2024 18:43:01 GMT

Hey there, i would suggest trying to restart your device first, but if that doesnt work you can message a PM customer service agent directly using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437