topic Re: Just joined. Issues with texts in Get Support

Just joined. Issues with texts

j1moolee — Sun, 06 Oct 2024 12:32:37 GMT

I just got my account and only data works. I've reset my phone but texts and voice still not coming through

Re: Just joined. Issues with texts

Handy1 — Sun, 06 Oct 2024 12:50:20 GMT

@j1moolee Did you try to port number over ? Did you leave old providers sim in the phone to reply YES to the confirmation text to port ? If the old provider sim still works then the port was not completed . If you missed the a step I will private message you the porting team number . They can re trigger port request if needed . If it something else then here’s a link for support

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Just joined. Issues with texts

j1moolee — Sun, 06 Oct 2024 12:54:13 GMT

Thanks for replying. No I just created a new account and new esim and number

Re: Just joined. Issues with texts

Handy1 — Sun, 06 Oct 2024 13:01:38 GMT

@j1moolee If you have iPhone be sure to toggle on “turn on this line “

And reboot the phone or reset network settings see if that helps

Re: Just joined. Issues with texts

j1moolee — Sun, 06 Oct 2024 13:03:33 GMT

I have samsung s22 ultra. I even reset the message cache but still no luck.

Re: Just joined. Issues with texts

j1moolee — Mon, 07 Oct 2024 18:12:16 GMT

Thanks so much. Seems it was an issue with my eSIM setup. Went in store got a SIM and everything is working! Thanks so much! Great community support. Glad to have joined PM! Have a great day!!

Re: Just joined. Issues with texts

hTideGnow — Mon, 07 Oct 2024 18:14:55 GMT

hi @j1moolee

happy that it is sorted.

if you are willing to give esim another try, you can download the PM sim, login and go to Account page to buy sim card-> esim. But once you done that, the current physical sim will be cancelled and it will then depends if the esim will setup properly.