topic Re: update mailing address in Get Support

update mailing address

cwilliams27 — Mon, 07 Oct 2024 17:53:06 GMT

I need to update the address on my account in which they are sending my "new" sim card to.

hTideGnow — Mon, 07 Oct 2024 17:55:00 GMT

if you have already order the sim, you will need to as PM support agent to trace the order. So, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if you have not ordered it yet, i suggest you to buy in person at a Telus or Koodo store. problem with order from PM could take 3 days to 3 weeks

but if you need to update your address, login My Account, Profile, then Manage EverSafe ID and update the address there

Handy1 — Mon, 07 Oct 2024 17:59:14 GMT

@cwilliams27 You can update the your address in your account profile page . If you have any trouble ask support to help you do so

send a private message To CS_Agent

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