topic Re: eSIM to SIM activation in Get Support

eSIM to SIM activation

Vito24 — Mon, 07 Oct 2024 17:03:52 GMT

Hello Team,

My current phone died, and I had eSIM on it now my temporary old phone does not support eSIMs. I bought SIM card from Tellus and have changed the card number on my account, but the SIM is not active. Do i have to wait or there is something else I need to do that is missing here?

Thanks a bunch for quick response.

Re: eSIM to SIM activation

hTideGnow — Mon, 07 Oct 2024 17:05:18 GMT

HI @Vito24

you login to My account or on the app to update the sim card? usually it will work after a device reboot. try once more

if same, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM to SIM activation

Handy1 — Mon, 07 Oct 2024 17:11:29 GMT

@Vito24 First try rebooting the phone see if that helps

Re: eSIM to SIM activation

hTideGnow — Mon, 07 Oct 2024 17:14:27 GMT

HI @Vito24

did you try reboot your device once more as suggested above?

Re: eSIM to SIM activation

Vito24 — Mon, 07 Oct 2024 17:29:34 GMT

Update:
All good, now, had to wait for half an hour I guess. It just got activated. Thanks everyone.