topic Re: Few calls directly going to Voice mail in Get Support

Few calls directly going to Voice mail

cybersadiq — Mon, 07 Oct 2024 15:32:22 GMT

Few calls are directly going to Voice mail. This includes my doctor's office calls and other my friend's call. Not sure why only a few calls are blocked on my phone. How to resolve this issue. I am frustrated with this issue.

Any help is appreciable.

Advance in thanks.

Re: Few calls directly going to Voice mail

Handy1 — Mon, 07 Oct 2024 15:37:20 GMT

@cybersadiq You didn’t just port a number over to public mobile did you ? If you did did you leave old providers sim in the phone to reply YES to confirmation text to port ? And can you test the old providers sim in the phone to see if it still works , if it does then the port wasn’t complete . I can send you the porting team number private message to fix if this is the case .if that’s not the case I’m not sure what would cause that to happen

Re: Few calls directly going to Voice mail

hTideGnow — Mon, 07 Oct 2024 15:40:30 GMT

HI @cybersadiq

did you just join PM? or the issue just started lately?

but you sure you can receive some calls? just not all?

you sure you didn't enable "Silent unknown caller" feature? that is a feature on the device that will block any calls not current on your contacts on your phone

and what phone do you have?

Re: Few calls directly going to Voice mail

TheSterlinger — Mon, 07 Oct 2024 15:50:18 GMT

This happens to me for he calss i blocked.

I block some numbers and automatically the calls goes to vm. My phone doesn't ring. In these situations, it only shows there is a voicemail.

Re: Few calls directly going to Voice mail

cybersadiq — Mon, 07 Oct 2024 15:59:27 GMT

I did transfer the number from the old provider to new one. My old provider is Kodoo. But why only few calls are going directly to voice mail, but not for all. And I don't have an old sim with me to test or check.

Re: Few calls directly going to Voice mail

hTideGnow — Mon, 07 Oct 2024 16:06:16 GMT

HI @cybersadiq

how long you ported your number ?

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call