topic Re: Credit card expired in Get Support

Credit card expired

Farrah9 — Sat, 19 Oct 2024 23:36:47 GMT

My credit card expired and now my account is on hold. I updated my credit card info, but I still can’t call people etc. How long does it take for my account to work again once I update my credit card? I also tried to pay by calling 611 and it asked for my 4 digit account pin, but I don’t remember making one. And the pin I would normally use did not work. Please help!! Thanks

Re: Credit card expired

hTideGnow — Mon, 07 Oct 2024 15:59:32 GMT

HI @Farrah9

you need to login My Account and click Pay and Resume Services button to make a manual payment to resume

Re: Credit card expired

softech — Mon, 07 Oct 2024 16:01:33 GMT

@Farrah9

yes, you need to make a payment after successful update of your credit card. the payment link is hard to find, please use this direct link to load enough money for renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Credit card expired

TheSterlinger — Mon, 07 Oct 2024 16:02:30 GMT

@Farrah9 updating the cc info is fixed for the next renewal. If the account was suspended, you would need to make a manual payment now on the same page. Or the manage subscription link.

Re: Credit card expired

Farrah9 — Mon, 07 Oct 2024 16:10:56 GMT

Thank you! I could not find this page anywhere. Your link brought me right to where I could pay!

Re: Credit card expired

Austin-5 — Sat, 16 Nov 2024 19:15:50 GMT

This was a great help when my cc expired and my account got suspended earlier today.

One would think that the link be added to the public mobile app for ease of instead one has to go through the rigour of Ticket Opening and many messages.