topic Subscriptions in Get Support

Subscriptions

TSH — Mon, 07 Oct 2024 14:18:31 GMT

I signed up last month for an upgrade to a 4G plan with 10 gb data from my existing 2G 2gb.

New monthly plan starts today, but ai never got the upgrade.

How do I get this resolved?

Re: Subscriptions

hTideGnow — Mon, 07 Oct 2024 14:22:23 GMT

hI @TSH

did you check if PM charged you the new plan amount or the old one for this renewal?

But it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscriptions

Meow — Mon, 07 Oct 2024 14:24:57 GMT

Try to log in with clean browser or different one; clear cookies, try incognito mode. Use computer...
Check your credit card for plan charges.

If you did schedule plan change for today it should be actioned upon.

Re: Subscriptions

TSH — Mon, 07 Oct 2024 15:43:28 GMT

Thanks to everyone for your support and suggestions. My service has know been upgraded by one of their service providers

probably all caused by my limited technical savvy😊

Re: Subscriptions

Grinch — Mon, 07 Oct 2024 17:09:11 GMT

Are the blocked numbers in your contacts list?

Do you have an iphone?

iPhones have 2 different ways/settings to block calls if number is not in your contacts list.

Have you checked your blocked list?