topic Re: Change Verification Number in Get Support

Change Verification Number

Dhjrfjfjrofk — Sun, 06 Oct 2024 21:46:04 GMT

I ported over my number from another provider, however when I log in it still goes to the old number I do not have access to. Is it possible to change Verification number to my current one and make sure the connection is fully severed?

Re: Change Verification Number

hTideGnow — Sun, 06 Oct 2024 21:48:51 GMT

hi @Dhjrfjfjrofk are you receiving any inbound calls? did you reply yes to a text from your old carrier to approve the port?

not sure if your port is completed, check with PM porting support team and confirm. I will send you the number to PM Porting support team Please check your community inbox

Re: Change Verification Number

Chalupa_Batman — Sun, 06 Oct 2024 21:48:53 GMT

Hello @Dhjrfjfjrofk

This means your old service providers SIM is still working. There is a number to call to have this fixed. Please look up in the top right corner mailbox for hte number.

Re: Change Verification Number

BKNS27 — Sun, 06 Oct 2024 23:26:21 GMT

@Dhjrfjfjrofk

Aren’t you porting your old number to PM but port a number that you don’t have accessing to? Confusing!

Can you clarify your issue?