topic Eversafe still using old number for SMS account authentication after I ported my number in Get Support

Eversafe still using old number for SMS account authentication after I ported my number

TrevorBradley — Sun, 06 Oct 2024 23:10:52 GMT

Set up a brand new account yesterday (bye Rogers!)

Ported my number from Rogers to Public Mobile yesterday.

Everything went smoothly

The app on my phone works great.

Went to log into the website today - it sends an SMS to a number I don't recognize (presumably the phone number I received when I set up the account)

The number showing in My Account > Profile > My Phone Number > Current Phone Number is the correctly ported phone number.

I *can* login just fine with email.

How do I change the SMS account phone number for account authentication if it's sending to the wrong number?

hTideGnow — Sun, 06 Oct 2024 23:13:20 GMT

if app works, maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

TrevorBradley — Sun, 06 Oct 2024 23:13:17 GMT

Wait, I got it.

My Account > Profile > Manage Eversafe ID > Phone Number.

That seems to have done the trick!