topic Re: Cannot log in in Get Support

Cannot log in

Jaclynrae — Sun, 06 Oct 2024 19:56:23 GMT

I no longer have access to the email used to set up my daughter’s account and cannot update payment information so her service has been suspended. How do I start a ticket to fix it?

Re: Cannot log in

Handy1 — Sun, 06 Oct 2024 19:57:34 GMT

@Jaclynrae You could buy payment voucher from shoppers drug mart and load it to the account *611 to resume service right away . But here’s link for support

send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot log in

hTideGnow — Sun, 06 Oct 2024 19:59:03 GMT

hi @Jaclynrae

support agent can help. please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot log in

BKNS27 — Sun, 06 Oct 2024 20:18:07 GMT

@Jaclynrae

You can still login with your old email address and password. The 2FA code will be texted to your phone.

Once you are into your account, you can change your email address by going to Account tab>Manage Login (Secured by Eversafe) and change your email address.

If you are still having problems login then go to the Chat and type in Submit a Ticket or Contact Agent.