topic Re: over payment in Get Support

over payment

leslie3 — Sun, 06 Oct 2024 19:39:08 GMT

credit card overcharges, need to talk to somebody.

Re: over payment

computergeek541 — Sun, 06 Oct 2024 19:44:23 GMT

@leslie3 wrote:
credit card overcharges, need to talk to somebody.

Is the amount higher than expected or if your card being charged mulitiple times unexpetedly? Some customers are still unware of a change to the rewards system that caused the amount of discounts to be diminished for many customers.

Re: over payment

Chalupa_Batman — Sun, 06 Oct 2024 19:46:38 GMT

@leslie3 wrote:
credit card overcharges, need to talk to somebody.

Hello @leslie3

So when you say "overcharges", can you explain what overcharges you're referring to? Was it a double charge? More info would be helpful to help point you in the right direction. We are all customers here like you.

Re: over payment

Handy1 — Sun, 06 Oct 2024 19:47:57 GMT

@leslie3

You didn’t change plans immediately by any chance did you ? Double check your credit card if one charge is just pending it should fall off . Also check your available funds for the difference . But if both charges are posted then ask support to investigate for you

send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: over payment

BKNS27 — Sun, 06 Oct 2024 20:30:42 GMT

@leslie3

Any overcharge will remain in your account as credit based on your latest plan you are on.

If you are referring to the $2 credit on AutoPay and referrals. PM switched all members to the Points Reward and everything is converted to points and no more $2 credit.

Re: over payment

Leonard7712 — Sun, 06 Oct 2024 23:40:38 GMT

Call hotline

Re: over payment

computergeek541 — Mon, 07 Oct 2024 02:03:32 GMT

@Leonard7712 wrote:
Call hotline

Sorry, but there is no phone number that customers can call for customer service.