topic @Cs_Agent in Get Support

@Cs_Agent

Loyloy — Sun, 06 Oct 2024 19:51:03 GMT

Hello I accidentally pay 2 subscription today. Because I dont know that I already click the subscribe button on my first plan. Then I go change subscription to get new subs plan then I click change plan now. Then I see on my cc is already charge me twice. Please help me to refund thanks

Re: @Cs_Agent

Chalupa_Batman — Sun, 06 Oct 2024 18:41:51 GMT

Hi @Loyloy

CS Agents don't monitor this forum. You need to create a ticket. Here's how.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @Cs_Agent

szu — Sun, 06 Oct 2024 18:42:42 GMT

@Loyloy

You will need to contact customer service agent to help with payment issues.

Click on the chat icon on right corner of website. Follow prompts to submit a ticket for customer service agent help.

Re: @Cs_Agent

computergeek541 — Sun, 06 Oct 2024 18:49:21 GMT