topic Re: Access Voicemail with 1 Key: Invalid MMI Code in Get Support

Access Voicemail with 1 Key: Invalid MMI Code

Marzipan — Tue, 04 Jan 2022 21:14:06 GMT

I can access my voicemail by dialing my number.

When I dial "1" I get the message, "Connection problem or invalid MMI code".

When I press and hold the "1" key I'm directed to Settings where I find Voicemail Number <not set>.

Location is Yukon. Do I need to input a number for the "1" key to dial? Phone is Moto E on Android 6.

Re: Access Voicemail with 1 Key: Invalid MMI Code

LEGO — Sun, 06 May 2018 17:07:33 GMT

@Marzipan

You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or your phone number, and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

Re: Access Voicemail with 1 Key: Invalid MMI Code

LEGO — Sun, 06 May 2018 18:20:06 GMT

@Marzipan Ask your friends or relatives (who are with Public Mobile) for Voicemail access number and set it up.
OR

You can input your own number there.

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If you have Canada-wide Talk plan you could actually use any of the numbers listed here. If you only have Province-wide Talk plan, you'll need to find the right number for you that isn't long distance and use that one (contact Moderator_Team for solution).

Re: Access Voicemail with 1 Key: Invalid MMI Code

Luddite — Sun, 06 May 2018 20:29:29 GMT

@Marzipan et al Hopefully your area code is on the list.

Here is the list to all Access numbers.

204 (oustide of Winnipeg) 204-588-4002
204 (Winnipeg) 204-588-4001 204-588-4002
226 (226-580-4001)
250 (778-581-4001 778-581-4002)
289 (289-680-4001)
306 (587-580-4002)
403 (587-580-4001 587-580-4002 587-580-4003)
416 (647-580-4001 647-580-4002)
418 (581-580-4001)
438 (438-580-4001)
450 (450-320-4001)
506 (506-588-4001)
514 (438-580-4001)
519 (226-580-4001)
581 (581-580-4001)
587 (587-588-4002)
604 (greater Vancouver area 778-580-4002)
604 (Outside greater Vancouver area 778-580-4003)
613 (613-581-4001)
647 (647-580-4001 647-580-4002)
705 (705-780-4001)
709 902-580-4001
778 (outside greater Vancouver area 778-580-4001)
778 (greater Vancouver area 778-580-4002)
780 (587-588-4001 587-588-4002)
807 (705-780-4001)
819 (819-588-4001)
902 (902-580-4001)
905 (289-680-4001)

Re: Access Voicemail with 1 Key: Invalid MMI Code

LEGO — Mon, 07 May 2018 01:05:23 GMT

@Luddite I have indicated link for all Voicemail access numbers in my second reply and Yukon is not on this list.

Re: Access Voicemail with 1 Key: Invalid MMI Code

Marzipan — Mon, 07 May 2018 01:46:35 GMT

Thanks to the Public Mobile team, they have provided a solution that works.

In Yukon to access Voicemail on my Moto E by pressing and holding the "1" key the number

1 867 688 4001 must be entered in the settings for the Phone app. Don't forget the prefixed "1".

Re: Access Voicemail with 1 Key: Invalid MMI Code

Acekiller — Mon, 07 May 2018 16:10:07 GMT

do we have to pay long Distance if we dial to VM outside of province?

Re: Access Voicemail with 1 Key: Invalid MMI Code

srlawren — Mon, 07 May 2018 17:34:33 GMT

@Acekiller wrote:
do we have to pay long Distance if we dial to VM outside of province?

@Acekiller this is a good question. I always assumed that the answer was yes, but I have seen here in the community someone claimed that it is not long distance to do so. @Shazia_K could you please confrim one way or the other? Thank you!

Re: Access Voicemail with 1 Key: Invalid MMI Code

CS_Agent — Mon, 07 May 2018 19:17:24 GMT

@srlawren, Exactly, this is not a long distance. Your local calling area depends on where your phone is physically located, regardless of the cellular phone number. The cell site that picks up the call determines the local calling area. Hence, there is no need to purchase a long distance add-on for a voicemail check.

Cheers,

Aïssata