topic Re: Waiting for SIM card in Get Support

Waiting for SIM card

HortonCommunity — Sun, 06 Oct 2024 16:34:02 GMT

I have been waiting for 4 weeks for a SIM card in order to complete activation of my new account. Last message that I received was "Activate your SIM card". Well I still don't have it, what should I do?

Re: Waiting for SIM card

hTideGnow — Sun, 06 Oct 2024 16:35:58 GMT

hi @HortonCommunity

Sim card delivery can be 3 days to 3 weeks here, but you waited longer

Best to ask PM support agent for status, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

Re: Waiting for SIM card

Handy1 — Sun, 06 Oct 2024 16:35:58 GMT

@HortonCommunity That’s too long , be quicker to pick up from Telus/ Koodo store or order from amazon . Reach out to support they may reimburse you to do so

send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Waiting for SIM card

eddieO — Sun, 06 Oct 2024 16:45:38 GMT

@HortonCommunity if you have Amazon Prime you can order one from Amazon for $5 (cheapest price) and with Prime you will have free shipping and it should arrive next day. Next best option would be as suggested already, go to Telus/Koodo store in person and buy one for $10 but best to call ahead first to make sure they have them.