topic My Account in Get Support

My Account

Bones13 — Sun, 06 Oct 2024 20:10:31 GMT

Im trying to reactivate. Went to another provider and now want to come back to PM. When I type in my Sim Card number it says invalid Sim. Do I need to buy a new Sim card?

Re: My Account

hTideGnow — Sun, 06 Oct 2024 15:51:32 GMT

HI @Bones13

sim card is one time activate only. So, even you are coming back, you need a new sim card and need to setup a new account.

But don't order sim card when activate, it takes long for PM to send the sim card. Better to buy the sim card first and then activate

you can buy a new PM sim card from:

Telus or Koodo store https://www.publicmobile.ca/en/on/pick-up-SIM
Amazon.ca https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/

Re: My Account

Chalupa_Batman — Sun, 06 Oct 2024 15:53:00 GMT

@Bones13 wrote:
Im trying to reactivate. Went to another provider and now want to come back to PM. When I type in my Sim Card number it says invalid Sim. Do I need to buy a new Sim card?

Hello @Bones13

Yes, you will be required to purchase a new SIM card. Here's two options.

EDIT: Sorry just noticed the cut and paste didn't work before I Pushed post. LOL

If you need a physical SIM, Amazon sells them. Click on AMAZON for the link.

Or locations near you that have a SIM. TELUS STORES

Re: My Account

Handy1 — Sun, 06 Oct 2024 15:51:36 GMT

@Bones13 Yes SIM cards are one time use , get new PM SIM card and download the app to activate and use a different email then before

Re: My Account

Andy85 — Sun, 06 Oct 2024 15:57:13 GMT

Hi @Bones13,

Yes a new sim card would be required during new activations. As mentioned by others below, there are several options on where you can pick one up.

Additionally, you can always opt for an eSim in the event that you would rather activate your service immediately without delays on getting a physical sim card.

Re: My Account

computergeek541 — Sun, 06 Oct 2024 16:13:46 GMT