topic Re: How can I cancel the service when my simcard is outside Canada ? in Get Support

How can I cancel the service when my simcard is outside Canada ?

Chuong1 — Sun, 06 Oct 2024 02:19:07 GMT

Re: How can I cancel the service when my simcard is outside Canada ?

tonisage — Sun, 06 Oct 2024 02:26:11 GMT

Using your app,

Click Subcription -> Manage Subcription -> Subcription Renewal (Active) -> Unsubcribe.

Remember your number will not be available after 90 days if you don't resubscribe

Re: How can I cancel the service when my simcard is outside Canada ?

hTideGnow — Sun, 06 Oct 2024 02:29:21 GMT

hi @Chuong1 you can still try to login and choose email to receive 2FA. click Didn't receive code or Resend code and Send email. After you logged in, go to Payment -> Manage Subscription and then disable Subscribed

if you still cannot login, ask support agent to remove the credit card. Message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How can I cancel the service when my simcard is outside Canada ?

Chuong1 — Sun, 06 Oct 2024 14:56:19 GMT

Thanks for the response.

I accessed the account on the Public Mobile app, but it sent the code to the phone no (the sim card is outside Canada ) to grant full access to the account. Of course, I could not receive the code as the simcard is outside Canada. Do we have any other solution ?