topic Re: Voice not working in US in Get Support

Voice not working in US

RRP — Sun, 06 Oct 2024 02:51:22 GMT

Voice, data and text were working in Canada,

After crossing into US only data and text works.

cannot make or receive any calls.

Tried turning phone off and on, as well as airplane mode off and on.

Re: Voice not working in US

hTideGnow — Sun, 06 Oct 2024 00:29:16 GMT

hi @RRP the roaming voice problem probably because your phone not on PM's VoLTE whiteliste. What phone is that?

try connect to T-Mobile and check if voice work on the 2G network

if not, you need to use other VoIp app like TextNow to make and receive calls on the app (TextNow will give you another phone number)

Re: Voice not working in US

slusagm — Sun, 06 Oct 2024 00:32:12 GMT

is your phone on this list? if yours not in the list, then it is a problem with VOLTE

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: Voice not working in US

Neil11 — Sun, 06 Oct 2024 00:54:50 GMT

You're still roaming when you're in the US, but it's included in your plan so there are no extra charges. You'll want to:

1) Turn Data Roaming ON

2) Set Network Selection to AUTOMATIC

3) Set Preferred Network to 4G/LTE (because roaming on AT&T 5G doesn't work)

Re: Voice not working in US

computergeek541 — Sun, 06 Oct 2024 02:48:35 GMT

@Neil11 wrote:
You're still roaming when you're in the US, but it's included in your plan so there are no extra charges. You'll want to:
1) Turn Data Roaming ON

2) Set Network Selection to AUTOMATIC

3) Set Preferred Network to 4G/LTE (because roaming on AT&T 5G doesn't work)

The customer is having issues with voice calls. In this situation, the data roaming settting is irrelevant. In addition to that, data is actually already working, so it must already be turned on.